CQ + EQ: A Potent Combination for Leaders (and what it means for you)
Assuming you’re familiar with CQ, let’s take a step back and look at EQ. When introducing the concept to clients for the first time, I often get a response such as, “we base our decisions on logic and facts – we don’t bring our emotions to work.” Or, as one of my more colorful clients, […]
Change Lessons from “The Innovation Pipeline” at AT&T
I want to share a real-life example of an organization leading change intelligently to help you on your leadership journey. Through their process, “The Innovation Pipeline” (TIP), AT&T has been able to overcome abysmal 70% change failure rate and achieve continuous innovation. Although it sounds too good to be true, let’s take a closer look […]
Be a Change Leader – Not “Just” a Change Manager!
Unfortunately, most change-based training programs focus exclusively on “Change Management” and exceedingly few on “Change Leadership.” Change Management is the methods and tools of change: and these are critical to get the job done. Yet, being savvy in deploying a Change Management Toolkit is best viewed as a baseline competency – what we need to […]
Leadership Unplugged: Finding Solutions and Inspiration for Change Initiatives
A few years ago I put myself through a 360-degree feedback process in which I requested developmental input from peers, clients, staff, friends and family. The strongest “needs improvement” area that emerged was “Work-Life Balance.” Written-in comments indicated that people were not concerned that I neglected family or friends – but rather that I did […]
Empathy: How it Can Help You Become a Better Change Leader
“I thought I came here today to learn more about myself, in order to help me do my job to manage change. What I really learned was empathy for other people, which will help me partner with others to lead change.” This revelation was shared by a Change Intelligence (CQ) workshop participant, and one that I’ve heard many […]
What’s YOUR Style of Leading Change?
What’s YOUR style of leading change? Knowing your CQ (Change Intelligence) style can make all the difference for your ability to influence others and overcome resistance to change! Just as each of us communicates, collaborates and handles conflict in our own unique ways, so do we each have our own style of leading change. And, […]
Empathy: How it Can Help You Become a Better Change Leader
“I thought I came here today to learn more about myself, in order to help me do my job to manage change. What I really learned was empathy for other people, which will help me partner with others to lead change.” This revelation was shared by a Change Intelligence (CQ) workshop participant, and one that I’ve heard many […]