Back to School: Timely Lessons for Change Leaders

It’s Back-to-School time!  

Whether you have school-age kids, are a continuing student yourself, or anywhere but under a rock, you’re probably experiencing some aspect of the annual ritual:  watching the TV ads to gear up the kids, ordering books and supplies, or even getting stuck behind school busses!  No matter your role, it’s always a time of mixed emotions – sadness to see the summer end, trepidation about new teachers and tests, excitement to see old friends, potential to make new ones.  We’re reminded of the popular Chinese symbol again – the one that signifies both danger and opportunity – the dual sides of any change.

Preparing my kids for their new scholastic adventure this month, I was struck by lessons we can draw from the process that relate so clearly to our roles as change leaders at work, as we help ourselves and others we support through to the new reality.  In this issue, we’ll talk about what back-to-school can teach us as leaders.  In addition to this feature article, I’ve included a “study guide” below with some recent CQ resources to help you continue your education as a change leader.

Here are a few back-to-school stories that you may find relevant in the change challenges you face as a leader, and questions to help you Inspire the Heart, Engage the Head, and Help the Hands and to become even more successful in your demanding role, whether you’re getting your kids on the bus at home or your team on the bus at work!

Ways to Inspire the Heart

Three of my close friends have children leaving for their first year of college this month.  One of the moms is struggling with the “empty nest syndrome,” deeply saddened by her youngest flying away from home.  The second has been supporting her son as he leaves his girlfriend and core group of friends he’s had since grammar school behind.  My third friend is obsessed with counseling her daughter to actually focus on academics, afraid she’s much more enthusiastic about her new-found freedom and not on her studies.

All of these examples are related to the Heart part of Change Intelligence – and our ability to emotionally engage and inspire others to buy-into the change.  In thinking about your role as a change leader with your team or organization, ask yourself:

  • What’s my emotional reaction to the change?  While my role may change in ways that I did not choose and would not have chosen, how can I invent a fulfilling, satisfying place for myself for the future?  Can I role model taking charge of the change?  How can I expand my scope to consider the impact not only on me, but on my team and organizational overall?
  • Are my people focusing more on feared loss than potential gain?  How can I encourage shifts in our mindsets to the positives that may result?  Can we brainstorm compelling possible futures for us all to live into, that while different, may be even more enriching than the past?
  • Am I balancing celebrating positive possibilities with doing the hard work to get the job done with excellence? Especially when it comes to a positive, welcomed change, sometimes we can be so caught-up in the excitement that we can forget to take on the more mundane tasks required to obtain our return-on-investment and really make change stick.  Am I balancing celebrating the change by capitalizing on the forward momentum and laser focusing my team on embedding new behaviors, tools, and systems?

Ways to Engage the Head

I loved the note I received from my daughter’s new grade teacher, “I want my students to be intrinsically motivated.  My goal is for each student to identify their own learning goals for the year.”  What a fabulous philosophy!  Schools these days can be so focused on “testing” to achieve the objectives mandated by State and Federal governments, which while perhaps important to achieve minimum standards, can have the unfortunate effect of causing teachers to teach for testing and not for learning, and therefore turn-off students, smothering their love of learning.  I applaud this teacher’s “both/and” approach.

As leaders, we need to paint the picture of the change vision, as well as facilitate an understanding among our people of the part they play – that is energizing and significant for them. As a change leader, ask yourself:

  • Am I crystal clear about my organization’s goals for the change?  Have I translated that down to the objectives my team and each member need to achieve?
  • In the context of the overall change goal, what do I as a leader hope to achieve?  What is the value-add for me and my work area?  How can I make the effort meaningful and relevant for us?
  • Have I communicated the new vision and strategy to my staff in a clear and compelling manner?  Have I engaged with them to jointly explore the “what’s in it for me/us”?  Have we partnered together to invent tactics that we will own together?

Ways to Help the Hands

During my son’s first year in Middle School, he struggled with getting his assignments completed on time and up to standards.  My husband and I came to realize that he was having a hard time making the transition from being in one classroom with one teacher and one “linear” set of expectations to juggling multiple subjects across several teachers with simultaneous and at times conflicting due dates.  We realized that we had to make adjustments to help him adjust, from partnering with his teachers to clarifying expectations to devising a process for scheduling his time and organizing his materials that worked for him.

Regardless of the type of change you’re leading, it can be very difficult to balance seemingly competing priorities and to help your team understand the timing and sequence needed to complete a project on time and on budget. As a change leader, ask yourself:

  • Are your people focusing on the right priorities at the right time?  It has been said that “leadership is the art of focusing attention.”  Especially in today’s workplace, people are bombarded with constant change – in addition to their “day jobs.” Is their work up to standards, or are they struggling to meet new, demanding expectations?  How can you help clarify what’s important, what’s urgent, and what can be set aside at least for the short term?
  • Are your people paralyzed, like deer in the headlights, seemingly unable to get into effective action?  Perhaps they need a plan, or some structures or tools, to show them the way forward.
  • Do your people seem to be engaged in a lot of activity, but not getting effective results?  Try reverse-engineering the key change goals into a winning set of first steps to take to get a noticeable, even if seemingly minor, “win.”  That way, your people will regain a sense of control and know they are equipped to achieve success in the future.   


Your “Study Guide”:

Change Leadership Resources (They’re Free!)

> Read the except of Change Intelligence published in a past issue of Training Magazine

> The ADAPT Tool

Top 10 Reasons to Get CQ Certified

Ever since the opportunity was launched, I’ve received questions about the relevance and benefits of Change Intelligence/CQ Certification, for leaders themselves and also for their teams and organizations. The blog post below lists 10 reasons why you should in fact get CQ certified. These reasons are based on actual results and perspectives from previous CQ Certification Graduates who have completed the program – and illustrate several specific ways the program can grow your influence and impact.

And – let’s call this the “Top 11th Reason!” – you can receive ACMP and HRCI credits for your participation in the CQ Certification Program! (You may be able to obtain credits for other credentials as well – such as PMs, etc.)

Why should you get CQ Certified? Here are the top 10 reasons, and ways CQ can help you get real results for the clients, team, and organizations you serve – in the words of CQ Certification Graduates:

  1. “The Change Intelligence model is simple yet powerful. The change leaders I work with get Head, Heart, and Hands right away, and can put their insights immediately into practice.” – Change Management Consultant
  2. “I use the CQ Assessment to launch my new project teams. It’s a great way for people to get to know each other and their strengths, as well as potential blind spots.” – Project Manager
  3. “CQ training modules fit nicely into the Executive Education and MBA courses I teach. Change leadership has been a real gap in our program, and CQ fills a unique niche.” – University Instructor
  4. “Since becoming CQ Certified, I’ve landed two new clients that I would not have otherwise. CQ Certification provides me a distinctive credential that gets noticed and makes a difference in the marketplace.” – Leadership Development Consultant and Coach
  5. “Obtaining and sustaining sponsorship for change initiatives is a critical success factor in any project, and often a challenge. The CQ Assessment and tools help me coach executives and business leaders about their pivotal roles and get them back on track in the face of competing priorities.” – Program Manager
  6. “In healthcare we are constantly bombarded with change. Change Intelligence gives us a common language to talk about change up, down, and across our system. We’ve used it to integrate new community hospitals and physician practices.”           – Human Resources Director
  7. “For the executives I coach, leading change is a key success factor for their demanding jobs. The CQ Assessment laser-focuses on leading change, and is an excellent complement to other leadership assessments.” – Executive Coach
  8. “One of the first ways I used the CQ system was to turn-around a struggling project team. We were frustrated that we were not getting traction with the business, end user engagement was low, and there was friction on the team. The CQ process helped us diagnose the root cause of our challenges, enabled our team members to give and receive feedback to each other much less defensively, and helped us chart a more successful path forward.” – IT Project Manager
  9. “I received a ton more value from CQ Certification than I expected, way beyond the information available in the book alone. The CQ Toolkit gave me turnkey tools I immediately put into practice, from training agendas to PowerPoint decks to coaching action plans.” – Organizational Development Professional
  10. “CQ Certification really empowered me to use the CQ Assessment within my clients. Not only can I now purchase the assessment at half-price, but I can interpret the results with much more skill and savvy for the leaders I coach and teams I build.”      – Change Management Consultant and Coach

Sign up for the Change Intelligence (CQ) Virtual Certification Workshop starting October 9, 2015 here. The workshop is a 6-week course designed to help you take your ability to lead change to a whole new level.


If you have questions about how CQ Certification can accelerate your impact as a leader or if you are wondering whether the timing is right to pursue certification, please feel free to contact me directly by email at or phone at 847.571.4387.